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51Talk GuidesFor TeachersFor Students


51Talk Guides

This knowledge base is designed to help both teachers and students find quick answers to their questions, troubleshoot common issues, and make the most of their 51Talk experience. Please use the search bar or browse the categories below.

For Teachers

1. Getting Started & Account Management
  • How to Apply to 51Talk:
    • Application process steps.
    • Required qualifications (degree, TEFL, experience).
    • Technical requirements (computer, headset, webcam, internet speed).
  • Setting Up Your Teacher Profile:
    • Uploading a professional photo and video.
    • Crafting an engaging self-introduction.
    • Updating personal and payment information.
  • Understanding Your Contract & Compensation:
    • Base pay, bonuses, and incentives.
    • Payment schedule and methods (e.g., bank transfer, PayPal).
    • Understanding the leveling system and how to level up.
  • Managing Your Schedule:
    • How to open/close slots (peak vs. off-peak hours).
    • Canceling unbooked slots vs. booked lessons (policies and penalties).
    • Requesting extended leave.
  • System Requirements & Technical Setup:
    • Recommended computer specifications (OS, CPU, RAM).
    • Headset and webcam requirements (noise-canceling, HD).
    • Stable wired internet connection (minimum Mbps).
    • Troubleshooting common equipment issues.


For Students

1. Getting Started & Account Management

  • Signing Up for 51Talk:
    • Steps to create an account.
    • Downloading the 51Talk app (mobile/PC).
  • Purchasing & Managing Lessons:
    • How to buy lesson packages.
    • Checking your lesson balance.
    • Understanding lesson expiry dates.
  • Updating Your Profile:
    • How to change personal information.
    • Resetting your password.

2. Booking & Attending Classes

  • How to Book a Teacher/Class:
    • Browse teacher profiles.
    • Filtering teachers by preferences (accent, teaching style).
    • Selecting a suitable time slot.
    • Confirming your booking.
  • Entering Your Classroom (Air Class):
    • Where to find the classroom link.
    • Joining the class 5 minutes before start time.
    • Basic Air Class controls (audio, video).
  • Preparing for Your Lesson:
    • Reviewing pre-class materials (vocabulary, grammar videos).
    • Ensuring a quiet learning environment.
    • Checking your equipment (headset, camera, internet).
  • Class Cancellation & Rescheduling:
    • Policy for student cancellations.
    • How to reschedule a class.
    • What happens if the teacher cancels.

3. Technical Support & Troubleshooting

  • System Requirements:
    • Recommended device specifications for smooth lessons.
    • Internet connection requirements (stable, wired is best).
  • Common Technical Issues:
    • Audio/Video Problems: Steps to check your microphone/camera settings.
    • Classroom Not Loading: Troubleshooting steps, refreshing the page.
    • Internet Connection Issues: How to check your internet, what to do if it's unstable.
    • App/Software Issues: Updating the 51Talk app, restarting your device.
  • What to Do During a Class Technical Issue:
    • Communicating with your teacher.
    • When to contact 51Talk customer service.

4. Learning & Feedback

  • Understanding Lesson Progress:
    • How to view your lesson memos and feedback from teachers.
    • Accessing post-class assignments and quizzes.
    • Tracking your learning progress.
  • Level Tests & Certificates:
    • Information about periodic level tests.
    • How to receive level certificates.
  • Providing Teacher Feedback:
    • How to rate your teacher after a lesson.
    • Submitting comments or complaints about a teacher or lesson experience.
  • Curriculum & Learning Paths:
    • Understanding different course types and levels.
    • How to choose the right curriculum for your goals.


Need help?

In this section, you can address common questions efficiently.

What sets us apart?

We deliver personalized solutions, ensuring that every customer receives top-tier service tailored to their needs.

Is the website user-friendly?

Our website is designed for easy navigation, allowing you to find the information you need quickly and efficiently.

Can you trust our partners?

We collaborate with trusted, high-quality partners to bring you reliable and top-notch products and services.

What support do we offer?

We provide 24/7 support through various channels, including live chat, email, and phone, to assist with any queries.

How is your data secured?

Your data is protected by advanced encryption and security protocols, keeping your personal information safe.

Are links to other websites approved?

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval.

Frequently asked questions

Here are some common questions about our company.

You can update your personal information by logging into your 51Talk account and navigating to the "Profile" or "Account Settings" section. Please ensure all details are accurate as they are crucial for communication and, for teachers, for payment processing. If you encounter any issues, please contact our support team. 

On thethe login page, click "Forgot Password?" and follow the instructions to reset it using your registered email address or mobile number. If your account is locked due to multiple incorrect attempts, it usually unlocks after a short period. If you continue to have trouble logging in, please contact our Helpdesk immediately for assistance.

Official announcements and policy updates are primarily shared through your 51Talk dashboard (teacher portal/student app), email notifications, and sometimes via official 51Talk social media channels. We recommend regularly checking your dashboard and ensuring your contact information is up-to-date to receive important updates.